How to Make the Best Use of the Learn and Earn ATLAS Support Chat

Українська: Як найкраще використовувати чат підтримки Learn and Earn ATLAS
Magyar: Hogyan lehet a legjobban kihasználni az ATLAS-t a támogatási portálunkon keresztül?

Overview

The "Learn and Earn" program, a beacon of hope for Ukrainian children amidst challenging times, has been instrumental in providing educational support and financial incentives. Integral to this initiative is ATLAS, an AI-based chatbot designed to streamline communication and provide timely assistance. This guide will explore how ATLAS can be an invaluable tool for students and parents involved in the program.

In this article, we'll explain what ATLAS can do for you.

Immediate Answers from ATLAS

Quick and Reliable Information

ATLAS, equipped with a Knowledgebase, offers instant responses to frequently asked questions. Whether it's inquiries about program guidelines, learning milestones, or payment procedures, ATLAS ensures that students and parents have access to the information they need, exactly when they need it.

When asking any questions, make sure to be as detailed as possible.

To query ATLAS, just select this option:

If something is not covered by our Knowledgebase, don't worry. If ATLAS is unable to help you, and you confirm with the buttons that the solutions provided didn't help. It will eventually transfer you to an agent or create a support ticket.

Waitlist check

Status Checks Made Simple: For parents anxious about their child's participation status, ATLAS provides a swift and straightforward way to check their position on the Wait List. This functionality removes uncertainty and allows parents to confirm their child's status on the Wait List.

As soon as ATLAS identifies that your email address is not associated with a student, it will make this verification automatically.

Addressing Data Discrepancies

Safeguarding Earnings: Data accuracy is pivotal in the "Learn and Earn" program. ATLAS plays a crucial role in identifying and resolving data discrepancies, ensuring students receive the Learning Badges and subsequent rewards they rightfully earn. 

To get to this, make sure to select this option:

Make sure to pay attention to the following:

• You can only ask about one learning session at a time.
  • A learning session is considered one of the apps (Duolingo or IXL) that the child may have used on a specific date.
• ATLAS will then ask you for the date you want to verify. Make sure to write the date as YYYY-MM-DD (An example is 2023-11-05).
  • As we need some time to process the student's learning data, please make sure to wait at least two days since the learning session happened to check on its status.
• If you don't see the app you wanted to ask about, it means that no learning data was found and we can't accept reports for it.
• If you need to ask about more dates or more students, please close the chat and start again.

Support Ticket Updates

Staying Informed: Keeping track of support queries is effortless with ATLAS. Users can request updates on their existing support tickets, staying informed about the ticket's progress.

Conclusion

ATLAS is more than just a chatbot; it's a vital component of the "Learn and Earn" program, offering streamlined, efficient, and empathetic support. We encourage all participants to leverage ATLAS to its full potential, ensuring a smoother and more rewarding educational experience.