Overview

Sometimes, while working on lessons in Khan Academy, you may encounter an error message suggesting you refresh the page or contact tech support:


This guide explains common causes, solutions, and steps to resolve this issue so you can continue with your lessons smoothly.

Why Errors Occur in Khan Academy

There are a few typical reasons why this error may appear:

• Temporary Connection Issues: A slow or interrupted internet connection can cause Khan Academy to display error messages.
• Browser Cache and Extensions: Old cache data or certain browser extensions (like Google Translate) may interfere with Khan Academy’s performance.

How to Resolve the Error

If You See an Error Message

1. Refresh the Page

   Simply press F5 or click the refresh icon in your browser. This often resolves minor, temporary errors.

2. Clear Your Browser Cache

   Follow these steps to clear Google Chrome's Cache and Cookies. Cached data can sometimes interfere with the platform’s functionality.

3. Check Your Internet Connection

   Ensure you have a stable internet connection. If you’re on Wi-Fi, try moving closer to your router or restarting it if necessary.

If the Error Persists

1. Update Your Browser

   Ensure that Google Chrome is updated to the latest version. 

2. Contact Support

   If you continue to encounter the error, reach out to our support team through ATLAS for further assistance. Be sure to provide details such as the error message and steps you’ve taken.

Summary

Following the steps above should help resolve any error messages in Khan Academy. If the issue persists, please don’t hesitate to reach out for additional support. We’re here to help you keep progressing with your studies smoothly.

FAQ

What should I do if I keep seeing the same error message?

Refresh the page or try the troubleshooting steps listed above. If the issue continues, please contact support.

How can I avoid future issues?

Keep your browser updated, clear cache periodically, and ensure your internet connection is stable.

Who can I contact if I need further help?

Reach out to our support team through ATLAS for any unresolved issues.